Barrio Tacos Gateway
4.3 ★
3,426 Google reviews
$
503 Prospect Ave E, Cleveland, OH 44114, USA
CHECK YOUR RECEIPT! My wife and 2 kids were running late for the concert so we handed the waiter our credit card, added tip, and signed all on the little handheld device. We learned our lesson! Went to pay our credit card bill and saw a $120 charge from Barrio and thought to myself, "There is no way 2 adults, 2 kids, no alcohol, could spend $120 at a taco place". We tried calling multiple times. We tried for weeks using the Contact Us on the website at least 4 times, even sending one to a different Barrio location to see if anyone could help just even get us a copy of our receipt. No response from Barrio to either. Decided to dispute with the credit card. It took Barrio over a month to even respond to them. Unfortunately, Barrio said since we signed for it, that was enough acknowledgement for them and my dispute was declined. The credit card company did get a copy of my receipt. After reviewing, there is over $50 in charges that were not ours. We are a vegetarian and gluten free family, why we initially picked Barrio in the first place, and there are items we would never even consider ordering added to our bill. Yes, we signed without looking, our mistake, but the fact that Barrio is not only ignoring our requests but doubling down saying its our fault is wild to me.
When we first walked in, we didn't know what to expect. Their menu felt a little overwhelming at first but once we got the gist of everything, we were able to place our orders. The tacos were great and very filling. I had the El Jefe Loco, Chicken Bacon Ranch, and La Tierra. I was only able to finish one taco and took the other two home. They were still good the next day. Their nachos were great too. Our server, Trinity, had great customer service and was very accommodating of our dietary preferences (gluten-sensitive). Would definitely recommend to anyone wanting some good tacos 👍
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